Frequently Asked Questions
Everything you need to know about your favorite webtoon merchandise.
Are your products officially licensed?
Yes, all merchandise sold on Webtoon Shop is 100% officially licensed and produced in collaboration with the original creators and studios.
How long does international shipping take?
Standard international shipping typically takes 10-21 business days, depending on your location and local customs processing times.
What is your return policy for damaged items?
If your item arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging to receive a full refund or replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets like Apple Pay and Google Pay.
Can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer pre-order items?
Yes, we frequently offer pre-orders for new releases. Please note that orders containing pre-order items will ship once all items in the order are in stock.